Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Damascene does not currently accept phone orders.

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Shipping Policies

Orders are shipped via USPS priority mail. Once shipped, most orders arrive in 2-3 business days.

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Returns

Textbooks and Course Materials

Fall Semester
Refund Deadline: August 30
Rental Returns Deadline: December 14

Summer Session I
Refund Deadline: May 25
Rental Returns Deadline: August 25

Summer Session II
Refund Deadline: July 6
Rental Returns Deadline: August 25

Non Standard Summer Courses
Refund Deadline: One day from start of course
Rental Returns Deadline: August 25

A store receipt is required for all refunds. Any item in shrink wrap must still be in the original shrink wrap. All new books must still be in new condition as determined by Damascene staff. Books which have been completed in class cannot be returned for a full refund. Individual book policies will apply as noted on those books.

Non-Course Books
All above policies apply. The deadline for a full refund is one day from purchase date.

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Contact Support

Contact us anytime with questions or concerns via email at: textbooks@oneonta.edu. You can also contact our customer service department at: 607-436-3329.

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Our support staff will respond within 24 hours.

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